Dear Consumers,

Before you start using our services, we would like to inform you about your rights and obligations as a consumer when using our services. To this end, we would like to ask you to read carefully the Terms of Use highlighted here.

Your use of our site and web sales services means that you are familiar with our Terms of Use and that you fully accept them. If our Terms of Use are unacceptable to you, then do not use this website, as well as the services offered on it.

1. Privacy Policy

In order to enable the use of the web sales service of MG MUSIC MANAGEMENT AGENCY DOOEL Skopje, which is described in detail in the section entitled: “Purchase Guide” and “Delivery”, it is necessary for MG MUSIC MANAGEMENT Skopje to certain of your personal information. Specifically, we need your name and surname, residential address and e-mail address, telephone number and information on your payment card. You provide this information at the time of your registration on our website and at the time of ordering the product. At that moment, you also agree to provide your personal data, so that they can be processed by MG MUSIC MANAGEMENT AGENCY DOOEL Skopje, for the stated purpose.

Your personal data will be used in order to be able to deliver your order on time and accurately and to charge the price for the sold items and the price of the service.

Additionally, your personal information will be used to inform you about your orders, as well as our offers and discounts. Also, your personal data will be used for continuous improvement of the services offered by our website, as well as MG MUSIC MANAGEMENT AGENCY DOOEL Skopje in general, to improve our offer and for simpler and more pleasant use of the services.

MG MUSIC MANAGEMENT AGENCY DOOEL Skopje will use all collected personal data exclusively for the purposes for which they are given. Also, personal data will be stored within a time and in a manner clearly provided in accordance with the Law on Personal Data Protection and all other applicable laws, as well as all technical and organisational security measures. As a personal data subject, you have the right at any time to request information about what personal data we hold about you, to request its correction if it is incorrect or to request its deletion. Additionally, you can request that no e-mail with advertising content be sent to your address without deleting your personal data from our personal data collection.

All information related to or arising from a purchase made by our customer on our web store is considered a business secret and is treated as such in accordance with the laws of the Republic of Macedonia.
For all requests and additional information please contact e-mail contact@crescendo.edu.mk or tel. number +38970328580
The use of our web sale is not possible without your personal data, and your registration is an agreement MG MUSIC MANAGEMENT AGENCY DOOEL Skopje to collect and process your personal data for the purposes and in the manner described in these Terms of Use.

2. Guarantees and responsibilities

MG MUSIC MANAGEMENT AGENCY DOOEL Skopje manages the website www.crescendo.edu.mk from its headquarters at 26 Crvena Voda Street Skopje. Thus, MG MUSIC MANAGEMENT AGENCY DOOEL Skopje guarantees that the content of this website, as well as the conditions for its use, are in accordance with the legislation of the Republic of Macedonia. On the other hand, MG MUSIC MANAGEMENT AGENCY DOOEL Skopje does not guarantee that the content and use of the services is in accordance with the laws of other countries from which the consumer could access this website.

If you visit this website or use our services outside the territory of the Republic of Macedonia, you are aware of the consequences and, therefore, you are responsible for any violation of the applicable laws of the country from which you access the website or use its services.

Additionally, MG MUSIC MANAGEMENT AGENCY DOOEL Skopje is not responsible for and completely distances itself from the content available on the websites that can be reached through the links displayed on our site. These links lead to the websites of independent legal entities, such as suppliers and partners of MG MUSIC MANAGEMENT AGENCY DOOEL Skopje. If you use these links you leave our website MG MUSIC MANAGEMENT AGENCY DOOEL Skopje does not control the content and security of these pages, nor when publishing the links, nor does it monitor whether any changes occur on them. As a result, MG MUSIC MANAGEMENT AGENCY DOOEL Skopje is not responsible or obliged to provide statements and information about the content of those websites, their software, the products and materials contained therein, or for any consequences of their use. If you decide to use any of the links on our site that lead to other sites, you do so at your own risk.

MG MUSIC MANAGEMENT AGENCY DOOEL Skopje has no obligation to control or review the content of the statements of the users as well as their mutual communication that takes place on this website. However, MG MUSIC MANAGEMENT AGENCY DOOEL Skopje has the right to remove the content published by users, if we believe that it consists of insults, defamation, threats or other things that are not acceptable to us. MG MUSIC MANAGEMENT AGENCY DOOEL Skopje is not responsible for the violations that will be committed by third parties on our website, regardless of whether that violation violates the rights of persons guaranteed by the applicable laws of the Republic of Macedonia.

3. Delivery

The courier service delivers to your address from Monday to Friday from 8-16h, and on Saturday from 8-15h. For that purpose, a person is needed who will be present at the address indicated for delivery. Normal delivery time is up to 5 working days.

For all orders over 3000 denars, delivery is free for all of Macedonia.

4. The right to reclaim

When the ordered product is delivered to you, you are obliged to immediately review it in order to determine if the product corresponds to your order.

If the delivered product does not correspond to the ordered in terms of shape, size, model, color, number or for other reasons deviates from the ordered, then you have the right to request a replacement for the delivered product within 15 days from the date of sale. This right of replacement is valid only if the product has not been used, if its appearance, usable properties, seals, factory labels, etc. have been preserved.

In case an unsuitable product is delivered, please notify us on the number +38970328580 or on our e-mail address contact@crescendo.edu.mk within 24 from the moment of delivery. We will inform you as soon as possible about the further steps that need to be taken in order to exercise your rights as a consumer.

If MG MUSIC MANAGEMENT AGENCY DOOEL Skopje does not have the same product with which to replace the delivered inappropriate product, then you have the right to request a refund or wait for the product to be replaced with a suitable one when available. MG MUSIC MANAGEMENT AGENCY DOOEL Skopje undertakes to inform you if there is such a product for sale within a period that can not be longer than 30 days from the date of receipt of the request.

In case of refund, they will be refunded to the account specified in the Request for Replacement.

5. Defective product delivery

When the ordered product is delivered to you, you are obliged to immediately inspect it in order to determine if there are certain defects of the delivered product.

The product has defects when it does not fulfill the general obligation for safety set out below, ie it does not provide the kind of security that the person rightly expects to have, based on all the circumstances, as follows: – based on the presentation of the product; – the use for which it is reasonable that the product will be used; – the time when the product is placed on the market and – when it does not fulfil the general obligation for compliance set out in the Law on Consumer Protection or the contractual obligations.

A safe product is any product which under normal or reasonably foreseeable conditions of use, including the period of use, does not present any risk or the risk is minimal and is commensurate with the benefits of using the product and which meets the conditions under which it is provided. a high degree of protection of human safety and health, taking into account: – the properties of the product, including its composition, packaging, instructions for assembly, use and maintenance; – the effect on other products where it is logical that it will be used together with other products; – the presentation of the product, its markings, labeling, instructions for use, disposal and any other markings or information given on the product and – the categories of consumers, especially children and the elderly who are at risk when using the product.

The consumer to whom a defective product has been sold has the right to request: – free elimination of the defects of the product or reimbursement of the costs incurred for the elimination of the defect; – proportional reduction of the selling price; – replacement of the product with an appropriate product with the same trademark, type, industrial design or designation of origin and geographical indication of the product; – replacement of the product with an appropriate product with another trademark, type, industrial design or designation of origin and geographical indication of the product with an appropriate reduction or increase of the production price; and – termination of the contract, refund of the paid amount and compensation for the suffered pity.

The consumer has no right to terminate the contract if the shortage of the product is minimal.

The consumer in order to exercise the rights listed above is obliged to submit an appropriate certificate MG MUSIC MANAGEMENT AGENCY DOOEL Skopje is obliged to receive the product with defect from the consumer and to satisfy his requests, unless he proves that the defects of the product occurred due to violation of for use and storage by the consumer, third parties or force majeure.
The consumer has the right to attend the product quality check.

In case of refund, they will be refunded to the account specified in the relevant Request.

6. Changing the Privacy Policy and Terms of Use

MG MUSIC MANAGEMENT AGENCY DOOEL Skopje reserves the right to change the Privacy Policy and Terms of Use at any time and without prior notice. Therefore, in order to be up to date with any changes and given that they are binding on you and us, we invite you to periodically check if such changes have occurred.

These Terms of Use are interpreted exclusively in accordance with the laws of the Republic of Macedonia.

7. Policies for using the e-commerce system.

By accessing the website of MG MUSIC MANAGEMENT AGENCY DOOEL Skopje and when ordering products / services, you agree that you accept the terms of this Policy for using the electronic commerce system.

MG MUSIC MANAGEMENT AGENCY DOOEL Skopje reserves the right to change these policies and conditions at any time, and the changes will be posted on this page.

8. Policy for protection of personal data of cardholders

MG MUSIC MANAGEMENT AGENCY DOOEL Skopje will use the personal data in accordance with the Law on Personal Data Protection and other relevant regulations of the Republic of Macedonia. Will not disclose personal data to any third party, except in cases where it is permitted or legally prescribed, in order to exercise its rights or protect its interests or to comply with court orders or other legal or regulatory needs . The following are considered personal data: Name, Surname, personal identification number, address, e-mail address, etc. The buyer guarantees the accuracy of the data entered. MG MUSIC MANAGEMENT AGENCY DOOEL Skopje does not bear any responsibility if the entered data are not correct.

9. Privacy and information protection policy

MG MUSIC MANAGEMENT AGENCY DOOEL Skopje takes all necessary measures for protection of personal data, in order to prevent loss, theft and misuse, as well as unauthorized access, alteration or destruction. MG MUSIC MANAGEMENT AGENCY DOOEL Skopje for the entire duration of the transaction has no insight into the number, date, validity and security code of your payment card, nor does it have access to any information related to your bank account. The data is entered on the web portal of the processing center that processes online payment transactions.

10. Policy and conditions for delivery of product and service

This Policy applies to the delivery of products ordered electronically, whereby the products will be delivered by courier service to the address specified in the order.

The products and their prices will be displayed on this website. Payment for the products can be by credit / debit card or in cash upon receipt by the courier service.

Postage is included in the final price of the product when ordering.

For any additional questions regarding the order and delivery method, you can contact us directly by phone or ask a question in the contact section.

11. Refund policy after payment card transaction

MG MUSIC MANAGEMENT AGENCY DOOEL Skopje will return the funds to the buyer, if a wrong payment is made, and the right can be exercised by submitting a written request and proof of payment, which will indicate the date when the wrong payment was made.